Shipping & Returns
Most orders ship within 1-2 business days unless there is a backordered item. We offer reliable shipping through USPS, and occassionally, for larger orders, FedEx. You will be supplied a tracking number for your order and can follow its progress to your location online. We cannot be responsible for damages that occur in shipping, however, we package our shipments very carefully to avoid problems. If you have a question about your order, please don't hesitate to contact us at ..... firstname.lastname@example.org.
US Orders: When you choose Priority Mail at checkout it is typically in transit for just 2-3 days. When you chose First Class, it typically takes a week. You'll receive a tracking e-mail from stamps.com with all your tracking information.
International Orders: Currently we DO NOT take international orders.
We reserve the right to cancel any order.
Returns & Exchanges
We are happy to exchange your products or give you a refund of the purchase price of any unopened item (not including shipping). Just notify us in writing within fourteen (14) days of your purchase at returns email@example.com and we will instruct you on how to return the item(s). Once we have received it and approve the return, we will issue you a refund or store credit for the purchase price of the item. We will not accept items that have been opened, tampered with, or used items, as we cannot resell them.
You are responsible for all shipping costs associated with an exchange unless the product has been found to be defective. Melted product does not constitute defect. Please do not send items for a return without contacting us first. We reserve the right to not approve a return or exchange based on the condition of the item when it returns to us.
Items returned totalling over $100 will be subject to a 20% restocking fee.